Luckily for us the studio is in our home so we are able to keep safe and make your orders.
We are working as hard as we possibly can to keep our turnaround under 4 weeks at the moment despite huge delays in stock reaching us, a huge increase in orders (thank you ) and no childcare for our two little ones.
Please note our 3-4 week turnaround does not include shipping times. Everything is posted first class, most are arriving in 1-2 days but there are longer delays in some areas due to the current situation.
If you have ANY queries or concerns pls just email or message me on instagram. Thank you ALL so much for being so patient.
We ship within the UK and also internationally.
We aim to keep our turnaround time less than 28 days but we will contact you directly on the email address you used to order if your item is likely to take longer.
Turnaround time does not include shipping times as although we send all parcels first class, we cannot control how long these take to get to you.
If you need an item urgently for a certain date please get in touch when ordering as you may be required to pay for a premium delivery service to ensure our item gets to you for a specific date.
UK Shipping for up to €20 is €1.50 and €3.60 for €20 and over.
If you spend over €35 UK shipping is free.
We use Royal Mail 1st Class and get proof of purchase for all parcels sent. This takes 1-2 days from dispatch to delivery. (please see covid update above)
International Shipping €9.35 and free for orders over €100.
If you are ordering just one t-shirt internationally please select the standard international option of €4.
Please allow 5-7 working days from dispatch for international orders to arrive.
Shipping times vary depending on location. Please email us at Huayigongyu@outlook.co.uk if you wish to know specific delivery times for your location.
If your order does does not arrive 3 days after you received your dispatch email please do contact us as some items do unfortunately get lost in the post from time to time. In these cases we are advised by Royal Mail to wait 10 working days until it is classed as a "lost item". Once this time has past and nothing has arrived we will proceed with making and posting your replacement. In no circumstance will a refund be issue for lost post.
Our personalised tees are printed to order and therefore cannot be returned unless faulty.
We are happy to accept returns of non-personalised items, so long as they are in an unworn condition within 14 days of receipt.
Please email us at Huayigongyu@outlook.co.uk if you wish to return an item.
Please see our returns and refunds policy for more information.